Refund policy

Zentia Strips Refund Policy

All Zentia Strips products are final sale. Because our strips are ingestible wellness products, we cannot accept returns or exchanges once an order has shipped, for hygiene and safety reasons.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or different from what you ordered, contact us at hello@zentiastrips.com within 30 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a refund — no need to send anything back.

Order cancellations

Orders can be cancelled or changed only before they are prepared for shipping. Once an order has been fulfilled, it cannot be cancelled.

Subscription cancellations

See our Subscription Cancellation Policy below for details on how to pause, skip, or cancel a subscription.

Refund processing

Approved refunds are issued to your original payment method within 5–10 business days.

Questions? Reach us at hello@zentiastrips.com.